> ## Documentation Index
> Fetch the complete documentation index at: https://dokumentation.websale.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages to the shop administrator

> How to enable the delivery of important system messages to one or more administrator addresses, and which messages can occur.

In the shop configuration `shop.config` you can specify whether, and to which address or addresses, important messages for the shop administrator should be sent.

In this email, you are notified, for example, if a page could not be found:

```text theme={"theme":{"light":"github-light","dark":"github-dark"},"languages":{"custom":["/languages/websale.json"]}}
Folgende Fehler sind aufgetreten:

Datum: May 12 Uhrzeit: 17:00:10
Meldung: ihr-shop: Die Datei websale8_shop-ihr-shop/benutzer/templates/tpl_agb.htm konnte nicht gefunden werden.
Anwendung: websale8:

Datum: May 12 Uhrzeit: 17:02:03
Meldung: ihr-shop: Die Datei websale8_shop-ihr-shop/benutzer/templates/tpl_agb.htm konnte nicht gefunden werden.
Laut HTTP-Referrer aufgerufen von: http://www.gutefrage.net/
```

## Delivery of the shop administrator email

### Step 1: Activate delivery in the shop configuration

Activation of the shop administrator email delivery is done in the shop configuration `shop.config` in the `<ShopAdminMail>` section.

Add the `<ShopAdminMail>` section if necessary. If the section already exists, set the parameter `Allow` to the value `yes` and enter one or more email addresses after `Address`.

```ini theme={"theme":{"light":"github-light","dark":"github-dark"},"languages":{"custom":["/languages/websale.json"]}}
<ShopAdminMail>
   Allow          = yes
   Address        = shopadmin@ihre-mail.de
</ShopAdminMail>
```

Reference: ShopAdminMail section&#x20;

### Step 2: Create the email

No email template is required for the shop administrator email. The email, including subject, is automatically generated by WEBSALE V8s as a TXT email.

## Messages and troubleshooting tips

The following list is continuously extended. For each error message you will find information about the background of the message and about how to fix the error.

### No Delivery left for customer

```text theme={"theme":{"light":"github-light","dark":"github-dark"},"languages":{"custom":["/languages/websale.json"]}}
<Ihre ShopID>_<Ihre SubshopID>: No Delivery left for customer, please check your configuration or contact WEBSALE AG. Dem Kunden steht keine Zustellung mehr zur Verfuegung. Bitte kontrollieren Sie Ihre Konfiguration oder kontaktieren Sie WEBSALE AG(2)
```

**Background.** During the order process, the shop checks whether a delivery method is selected for the customer. This message occurs when no valid delivery method is available, even though at least one active delivery method is configured in the shop. In other words, the shop reaches a situation in which it would have to offer a delivery method, but none remains.

Typically, this is not due to missing configuration, but to the fact that all configured delivery methods have been filtered out for the specific case, for example due to the customer's delivery country or due to product-dependent restrictions on the delivery methods.

**Impact on the order.** Whether the order is rejected as a result depends on your configuration. Only if it is stipulated that a delivery method must be selected for an order does the shop abort the process. Otherwise, the order continues, but the message is sent in any case. In addition, the shop creates a dump of the session data for analysis.

**Fix.** Check the configuration of your delivery methods, in particular the filters that can exclude a delivery method. If the cause cannot be found, keep the order or session data ready and contact WEBSALE AG.

Reference: Offer shipping methods on a product-dependent basis

Reference: Delivery section&#x20;

> [!NOTE]
>
> For payment methods, there is an analogously structured message that starts with `No Payment left for customer`. The background and the procedure are the same; in that case, the payment methods are affected instead of the delivery methods.

### Clearing Error occured

```text theme={"theme":{"light":"github-light","dark":"github-dark"},"languages":{"custom":["/languages/websale.json"]}}
<Ihre ShopID>_<Ihre SubshopID>: Clearing Error occured. Order prevented due to incomplete data! OrderNumber: 166551559139633. Please contact WEBSALE AG for further investigation!
```


## Related topics

- [Email notifications: overview](https://dokumentation.websale.de/en/v8s/e-mails/e-mail-benachrichtigungen-ueberblick.md)
- [Texts and messages](https://dokumentation.websale.de/en/v8s/referenz/konfigurationen/shopkonfiguration-shop-config/texte-und-meldungen.md)
- [Trusted shops](https://dokumentation.websale.de/en/v8s/marketing-funktionen/trusted-shops.md)
- [MSG- (Messages)](https://dokumentation.websale.de/en/v8s/referenz/tags/msg-meldungen.md)
- [Shop modes](https://dokumentation.websale.de/en/frontend/funktionsubersicht/inaktiv-seite.md)


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